Feathers 'N Flight
Cancellation/Rescheduling Policy
last updated 3/10/09

24 Hour Notice
All cancellations and rescheduled appointments MUST be made with 24-hour advance notice.  Notice must be provided via telephone; emailed notification cannot be accepted.  If the appointment is not cancelled or rescheduled 24 hours in advance, payment will still be due in full for the missed appointment, and must be paid before any additional appointments will be accepted.  If sessions are being funded by a foundation or other 3rd party organization which does not cover the cost of missed appointments, the client will be required to pay Shasta Bates directly for the missed appointment. If the appointment has already been paid for (i.e. - through purchase of a package) that appointment will be deducted from the client's package as if it had taken place.

Rescheduling Occurence Limit
An appointment may only be rescheduled ONCE.  In the event that a client cancels a previously rescheduled appointment, payment will be due in full for the missed appointment, and must be paid before any additional appointments will be accepted. If sessions are being funded by a foundation or other 3rd party organization which does not cover the cost of missed appointments, the client will be required to pay Shasta Bates directly for the missed appointment. If the appointment has already been paid for (i.e. - through purchase of a package) that appointment will be deducted from the client's package as if it had taken place.

Service Provider 's Right to Waive
In the event of a rescheduled appointment due to client's illness or family emergency, I may, at my discretion, choose to waive the 24-hour notice requirement and/or the rescheduling limit.

Contact Phone Number
To cancel or reschedule an appointment, please call 720-260-0512. You may leave a voice mail if necessary. Messages left at any other phone number will not be considered adequate notice.

Service Provider 's Right to Cancel / Reschedule
In case of a scheduling conflict, I reserve the right to cancel or reschedule any appointment. I will provide every client with 24 hour notice of such a cancellation or rescheduling, by both phone and email (if I have your email address on file.) If I am unable to provide notice within a 24 hour time frame, no payment will be due and/or that appointment will not be deducted from the client's package until the session does, in fact, take place.

Client's Responsibility To Ensure Correct Contact Information
It is the client's responsibility to ensure that I have your correct contact information (phone number, mailing address, email address) on file at all times. If I need to cancel or reschedule and you do not receive the notice that I provide due to incorrect information in your file, I will not be liable for any inconvenience incurred.

Service Provider's Right to Deny Service
I reserve the right to refuse service to anyone with an outstanding, unpaid bill for improperly noticed appointments as outlined in this policy. I reserve the right to refuse service to anyone who does not keep their contact information updated.